Rock River Kia

Testimonials

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Lorene riley
Full Star Full Star Full Star Full Star Full Star
3-18-2020
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Tom Rohner
Full Star Full Star Full Star Full Star Empty Star
3-16-2020
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David Hale
Full Star Full Star Full Star Full Star Full Star
2-24-2020
David Hale

I can’t say enough good things about Rock River Kia when I first decided to buy a Kia and I came here from the moment I walked through the doors it was professional. It was friendly. It was non-confrontational. It was not pushy. The gentleman Mike who sold me my vehicle was more than helpful. He did everything he possibly could to tell me everything about the vehicle took me on a test ride which obviously is normal but he didn’t try to push me out the door after he sold me the car. It was just an awesome experience and then when I went to get my first servicing done that too was a very excellent experience. They have a busy shop and got me in on an appointment and took care of my vehicle. They’re friendly professional and courteous. I cannot say enough good things about rock River Kia. Thank you for an awesome car and for an excellent experience.

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Ty Streit
Full Star Full Star Full Star Full Star Full Star
2-19-2020
Ty Streit

Rock River Kia's service department has always been very helpful and quick! I just recently took my 2018 Soul in for service. Within 2 hours of finding the problems with the issues I had presented, they had started repairs and called me to mention they had found the problem. They are always quick and easy to deal with. Highly recommend them for any service needs!

DEALERRATER
Chicago Grandma
Full Star Full Star Full Star Full Star Full Star
2-15-2020
Third time was the charm. The vehicle was here just as...

Third time was the charm. The vehicle was here just as promised. Great service, and Harvey Kellar was friendly, solicitous, and thorough throughout the purchasing experience. Luke did a great job in finance, and the detailing crew had the car ready and waiting when we arrived.

DEALERRATER
ByronDave
Full Star Full Star Full Star Full Star Full Star
2-8-2020
Felt comfortable with Darrell

I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained to me why the Dark Green coolant is important for the complete health of the motor and especially the water pump. I asked him if he would have the mechanic give the whole underneath of my car a look over while it was on the hoist. That was done and the mechanic not only assured me that I the car was GOOD. I did need a left ball joint. I had that done the next day. The Mechanic not only told me the importance of using the dark green coolant but he gave me a bottle half full of it for my convenience Just in case in needed some later I was completely happy with the attention I got from Darrell and also his mechanic. I wish I had his name because he was great..

DEALERRATER
Atlady54
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Justin went above and beyond in solving problems and...

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding.

DEALERRATER
miller
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Good deal on our certified pre-owned Forte.

Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to what we were looking to spend on a new vehicle. Thanks.

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Mary Graham
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Mary Graham

2020 Kia Sportage this is my 4th. Kia love the car and the sales people are fantastic. They know the cars and they know what they are doing. Go in relax and they will do th rest.

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Matt Rienstra
Full Star Full Star Full Star Full Star Full Star
12-14-2019
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Ed Valk
Full Star Full Star Full Star Full Star Full Star
12-9-2019
DEALERRATER
KC9VAE
Full Star Full Star Full Star Full Star Full Star
11-22-2019
Mitch found us the perfect car for our daughter. Got it...

Mitch found us the perfect car for our daughter. Got it cleaned up, had a bit of maintenance that they aided with. RRF/Kia was on point for now our 3rd vehicle Purchased through them! Thank you all!!

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David Mainguy
Full Star Full Star Full Star Full Star Full Star
11-21-2019
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Shane Schultz
Full Star Full Star Full Star Full Star Full Star
11-18-2019
Shane Schultz

Best car buying experience ever! Joseph (Thanks You) was our salesman and was upfront, honest and beyond helpful. The entire staff was exceptional and I could not.fond a single thing to other than Thanks a million!

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Rakk's Accoutrements
Full Star Full Star Full Star Full Star Full Star
11-12-2019
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Deanna Schaitel
Full Star Full Star Full Star Full Star Full Star
11-4-2019
Deanna Schaitel

I was faced with the circumstances of having to show up unannounced and ask to fit me, knowing I'd have to wait. The staff was so friendly through it all and I don't feel like I was there that long really. My first visit (not my car's) and first impression was great!

DEALERRATER
cdoug
Full Star Full Star Full Star Full Star Full Star
10-24-2019
Polite and professional!

I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the process. I highly recommend this dealer if you're looking for a smooth buying experience!

DEALERRATER
Dkafka24
Full Star Full Star Full Star Full Star Full Star
10-23-2019
Personable!

All of the employees that I encountered and worked with had great personalities and were very personable to work with. They were all so helpful and made my buying experience so smooth! Highly recommend!

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Mitch Miller
Full Star Full Star Full Star Full Star Empty Star
10-20-2019
Mitch Miller

Went along with a family member buying their first car and it was a great experience. Dealing with them was no hassle and no surprises. The service dept is organized and well run. They are very customer conscious here.

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Brian Dickey
Full Star Full Star Full Star Full Star Full Star
10-10-2019
Brian Dickey

Service department is great to work with!

DEALERRATER
Fordguy
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Bernie Krowczyk put together a great deal for our...

Bernie Krowczyk put together a great deal for our daughter who lives 500 miles away. We drove the new car to her and brought her trade in back. We love Bernie. Gregg Decman, Lance Armstrong and Mike Schoenberg helped along the way.

DEALERRATER
Fordgirl
Full Star Full Star Full Star Full Star Full Star
10-3-2019
We are so grateful for Bernie's expertise in finding the...

We are so grateful for Bernie's expertise in finding the perfect vehicle for our daughter that was a great deal within her budget. She loves it and we keep coming back to buy our cars from Bernie. He's the best.

DEALERRATER
Leah B
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Bernie and the team are always helpful, friendly, and...

Bernie and the team are always helpful, friendly, and knowledgeable. They make the car buying experience fun, easy, and so convenient. So happy with my new 2019 Ford Escape!

DEALERRATER
RWMHawk
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Bernie is Amazing

He was so patient with me and was very helpful. I wanted to buy from him but they did not have the SUV I wanted. He made the whole experience painless. He never made me feel pressured. I felt like part of the family. If you are looking to buy from Anderson Rock River Block this is the guy!

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James Sola
Full Star Full Star Full Star Full Star Empty Star
9-25-2019
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Andrew Diaz
Full Star Full Star Full Star Full Star Empty Star
9-25-2019
DEALERRATER
hiwayman
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Easiest Vehicle Purchase Ever

Bernie made this the easiest and most personable car buying experience I've had in many years of auto purchases. He asked what I was looking for in a vehicle and what my budget was and we went from there, showing me options in makes and models then finding the one that was right. He was polite, courteous and offered none of the usual BS I've come to expect from dealerships. Mike in finance sealed the deal in no time again, making sure I was comfortable with all aspects of the deal, Truly a pleasure dealing with them both! Nice to walk out of a dealer knowing I was treated fairly and with respect.

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Nina Mckinney
Full Star Full Star Full Star Full Star Full Star
9-19-2019
DEALERRATER
steve beck
Full Star Full Star Full Star Full Star Full Star
9-17-2019
AWESOME

Bernie and Lance Armstrong are 2 of the best Employees that Anderson ford could ever ask for there GREAT So is Gregg for finance department

DEALERRATER
jstone Rkfd
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Exceptional dealership for buying a new vehicle.

Friendly staff and top notch dealership for buying a vehicle. Bernie Krowczyk (salesman) is the best. Jim Ballard (manager) and Jason Brown (general manager) are awesome. Gregg Decman (finance) is exceptional for putting together all the financial aspects of the deal. Thanks to all of you for another pleasant buying experience. Jack and Raye Stone, Rockford

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Steve Adams
Full Star Full Star Full Star Full Star Full Star
9-11-2019
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Ken Follett
Full Star Full Star Full Star Full Star Full Star
9-4-2019
Ken Follett

The service guys were as friendly and efficient as ever!

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Katrina West
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Katrina West

Brought my car in for service and was greeted promptly, I was notified my vehicle had recalls and they performed those as well. I was updated periodically on the time frame. They were extremely efficient, waiting room and bathrooms clean, and very friendly. Thank you

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Forest Dycus
Full Star Full Star Full Star Empty Star Empty Star
8-22-2019
DEALERRATER
Mustang 2015
Full Star Full Star Full Star Full Star Full Star
8-22-2019
Our 2019 Mustang GT

Bernie Krowczyk sold us our third Mustang. He is very knowledgeable and listens to what car we would like to have. He picked us up and took us to the dealership and back home again. He goes out of his way to make sure we are satisfied with our purchase. Mike Schoenberg did a fantastic job of explaining our financing on the Mustang. He was able to get us a low interest rate.

DEALERRATER
2base
Full Star Full Star Full Star Full Star Full Star
8-21-2019
Easy to work with

Mitch was very good to work with, knew his cars but was not overbearing like so many car salesmen. Purchased a Fusion S with no pressure to upgrade to an SE or SEL.

DEALERRATER
Jones7469
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Reliable and respectful

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give him a 20! You will never find a better sales person than Mitch. He is bar far the best in Rockford!

DEALERRATER
Shane
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Great customer service and prices!

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

DEALERRATER
j&mfordcar
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Experience purchasing our new Ford Edge ST.

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the Ford product is unmatched. Gregg Decman was our finance man. He was excellent also. He conducted our deal with respect and courtesy. He explained our process step by step. Even though this is not our first purchase he took the time as we went through every detail and answered every question. Thank you. John and Mary Lynde

DEALERRATER
Bearded
Full Star Full Star Full Star Full Star Full Star
8-14-2019
Professional, fun atmosphere.

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing it. Was excellent. I recommend them to everyone!

DEALERRATER
Nanny
Full Star Full Star Full Star Full Star Full Star
8-14-2019
The best experience I’ve ever had buying a new car!

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these autos. I would highly recommend him to anyone!

DEALERRATER
Paigeb
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Fastest car buying experience ever!

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As soon as the vehicle arrived, I received a text from Mitch letting me know it had arrived. He had all the paperwork ready as soon as we arrived to pick it up. We had to fill out some other information and we were out the door again within an hour! Mitch has kept in touch making sure that everything is going well and has asked multiple times if we have any questions on our new vehicle. We will continue to purchase our vehicles with Mitch at Anderson Rock River Block.

DEALERRATER
F150driver
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Fantastic, personalized customer service

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market for. Mitch worked his magic and got us into the truck of my husband's dreams. We will be looking to trade in another car in the next year or so and guess who we will be visiting: Yep Mitch!

DEALERRATER
maria1#
Full Star Full Star Full Star Full Star Full Star
8-13-2019
AMAZING!!!!

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our questions and he made it clear that he would be available to us, in the future, if we had any other issues. In a few simple words... SIMPLY AMAZING. I would highly recommend both Mitch , Todd, and the dealership. F.Y.I. I contacted MANY dealerships in my car buying quest. Out of 9 dealerships I found a total of 2 who were willing to be honest and upfront on the costs. Rock River gave me the best service and price. If you're wondering.... I'm not a personal friend or family member of either person. I'm just a customer looking for the best price and service. Go with Mitch Edler, in sales, you wont be disappointed.