SERVICE DEPARTMENT

Our Location

Rock River Kia
226 North Alpine Road
Rockford, IL 61107

Service: 888-740-5254
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Service Hours

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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Spring Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 4/30/20

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Scan the QR Code using a scanner app on your smartphone.
Kia Variable Discount Coupon

Save based on how much you spend!

Spend $100 to $199.99 & SAVE $7.50
Spend $200 to $299.99 & SAVE $10
Spend $300 to $399.99 & SAVE $15
Spend $400 to $499.99 & SAVE $20
Spend $500 to $599.99 & SAVE $25
Spend $600 or more & SAVE $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special Applies to Service Department purchase only. Valid only at Rock River Kia. Valid through 4/30/20

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Kia Oil Change & Tire Rotation

$10.00 OFF with coupon

Genuine Kia oil filter
Rotate tires
Set proper tire pressure
Tire-tread inspection
Inspect cabin air filter
Inspect & adjust all fluid levels
Multi-point inspection

Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid only at Rock River Kia. Valid through 4/30/20

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Kia Tire Offer

Buy Three Tires Get the 4th for ONLY $1

Visit our tire center online or in person and get a great deal on new tires! Going on 3-1-2020 through 4-30-2020.

Select tires. See service advisor for details.

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Kia Service Amenities

WE KNOW YOUR KIA. BETTER THAN ANYONE.

Our Kia trained technicians use Kia Parts to provide the best possible maintenance for your vehicle. Plus, we offer competitive pricing for all of your vehicle's service needs.

Below are just some of the many amenities we offer at Rock River Kia:

Factory Trained technicians
Factory trained service advisors
Free Wi-Fi
Shuttle rides
Comfortable waiting area
Free coffee
Pet Friendly
Loaner cars (will need to schedule)

Call 815-229-0510 to schedule your appointment or schedule online.

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Pick Up & Delivery

Let us come to you

If you need necessary repairs or maintenance and you're not comfortable leaving home to come in to the dealership let us know. We will schedule your appointment and arrange for pick up and delivery back to your home.

Please call ahead to schedule. Appointment and pick up will be based on dealer driver availability.

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Meet Our Service Staff

Kia Service Manager Mark Armato
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Mark Amato
Kia Service Manager
Mark Armato
Kia Service Advisor Justin Johnson
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Justin Johnson
To schedule an appointment with Justin please call Rock River Kia at 888-740-5254 or click on the Service tab on this website.
Kia Service Advisor
Justin Johnson

Contact Information


I can’t say enough good things about Rock River Kia when I first decided to buy a Kia and I came here from the moment I walked through the doors it was professional. It was friendly. It was non-confrontational. It was not pushy. The gentleman Mike who sold me my vehicle was more than helpful. He...

- David Hale, GOOGLE

Rock River Kia's service department has always been very helpful and quick! I just recently took my 2018 Soul in for service. Within 2 hours of finding the problems with the issues I had presented, they had started repairs and called me to mention they had found the problem. They are always quick...

- Ty Streit, GOOGLE

Third time was the charm. The vehicle was here just as promised. Great service, and Harvey Kellar was friendly, solicitous, and thorough throughout the purchasing experience. Luke did a great job in finance, and the detailing crew had the car ready and waiting when we arrived.

- Chicago Grandma, DEALERRATER

I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained...

- ByronDave, DEALERRATER

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding.

- Atlady54, DEALERRATER

Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to what we were looking to spend on a new vehicle. Thanks.

- miller, DEALERRATER

2020 Kia Sportage this is my 4th. Kia love the car and the sales people are fantastic. They know the cars and they know what they are doing. Go in relax and they will do th rest.

- Mary Graham, GOOGLE

Mitch found us the perfect car for our daughter. Got it cleaned up, had a bit of maintenance that they aided with. RRF/Kia was on point for now our 3rd vehicle Purchased through them! Thank you all!!

- KC9VAE, DEALERRATER

Best car buying experience ever! Joseph (Thanks You) was our salesman and was upfront, honest and beyond helpful. The entire staff was exceptional and I could not.fond a single thing to other than Thanks a million!

- Shane Schultz, GOOGLE

I was faced with the circumstances of having to show up unannounced and ask to fit me, knowing I'd have to wait. The staff was so friendly through it all and I don't feel like I was there that long really. My first visit (not my car's) and first impression was great!

- Deanna Schaitel, GOOGLE

I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the...

- cdoug, DEALERRATER

All of the employees that I encountered and worked with had great personalities and were very personable to work with. They were all so helpful and made my buying experience so smooth! Highly recommend!

- Dkafka24, DEALERRATER

Went along with a family member buying their first car and it was a great experience. Dealing with them was no hassle and no surprises. The service dept is organized and well run. They are very customer conscious here.

- Mitch Miller, GOOGLE

Service department is great to work with!

- Brian Dickey, GOOGLE

Bernie Krowczyk put together a great deal for our daughter who lives 500 miles away. We drove the new car to her and brought her trade in back. We love Bernie. Gregg Decman, Lance Armstrong and Mike Schoenberg helped along the way.

- Fordguy, DEALERRATER

We are so grateful for Bernie's expertise in finding the perfect vehicle for our daughter that was a great deal within her budget. She loves it and we keep coming back to buy our cars from Bernie. He's the best.

- Fordgirl, DEALERRATER

Bernie and the team are always helpful, friendly, and knowledgeable. They make the car buying experience fun, easy, and so convenient. So happy with my new 2019 Ford Escape!

- Leah B, DEALERRATER

He was so patient with me and was very helpful. I wanted to buy from him but they did not have the SUV I wanted. He made the whole experience painless. He never made me feel pressured. I felt like part of the family. If you are looking to buy from Anderson Rock River Block this is the guy!

- RWMHawk, DEALERRATER

Bernie made this the easiest and most personable car buying experience I've had in many years of auto purchases. He asked what I was looking for in a vehicle and what my budget was and we went from there, showing me options in makes and models then finding the one that was right. He was polite,...

- hiwayman, DEALERRATER

Bernie and Lance Armstrong are 2 of the best Employees that Anderson ford could ever ask for there GREAT So is Gregg for finance department

- steve beck, DEALERRATER

Friendly staff and top notch dealership for buying a vehicle. Bernie Krowczyk (salesman) is the best. Jim Ballard (manager) and Jason Brown (general manager) are awesome. Gregg Decman (finance) is exceptional for putting together all the financial aspects of the deal. Thanks to all of you for...

- jstone Rkfd, DEALERRATER

The service guys were as friendly and efficient as ever!

- Ken Follett, GOOGLE

Brought my car in for service and was greeted promptly, I was notified my vehicle had recalls and they performed those as well. I was updated periodically on the time frame. They were extremely efficient, waiting room and bathrooms clean, and very friendly. Thank you

- Katrina West, GOOGLE

Bernie Krowczyk sold us our third Mustang. He is very knowledgeable and listens to what car we would like to have. He picked us up and took us to the dealership and back home again. He goes out of his way to make sure we are satisfied with our purchase. Mike Schoenberg did a fantastic job of...

- Mustang 2015, DEALERRATER

Mitch was very good to work with, knew his cars but was not overbearing like so many car salesmen. Purchased a Fusion S with no pressure to upgrade to an SE or SEL.

- 2base, DEALERRATER

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give...

- Jones7469, DEALERRATER

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

- Shane, DEALERRATER

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the...

- j&mfordcar, DEALERRATER

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing...

- Bearded, DEALERRATER

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these...

- Nanny, DEALERRATER

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As...

- Paigeb, DEALERRATER

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market...

- F150driver, DEALERRATER

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our...

- maria1#, DEALERRATER
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