“ Best car buying experience ever! Joseph (Thanks You) was our salesman and was upfront, honest and beyond helpful. The entire staff was exceptional and I could not.fond a single thing to other than Thanks a million! ”

“ I was faced with the circumstances of having to show up unannounced and ask to fit me, knowing I'd have to wait. The staff was so friendly through it all and I don't feel like I was there that long really. My first visit (not my car's) and first impression was great! ”

“ Went along with a family member buying their first car and it was a great experience. Dealing with them was no hassle and no surprises. The service dept is organized and well run. They are very customer conscious here. ”

“ Service department is great to work with! ”

“ The service guys were as friendly and efficient as ever! ”

“ Brought my car in for service and was greeted promptly, I was notified my vehicle had recalls and they performed those as well. I was updated periodically on the time frame. They were extremely efficient, waiting room and bathrooms clean, and very friendly. Thank you ”

“ Doug is great at what he does, purchased a gt1 stinger. Doug had the car transferred from indy without me having to put down any cash. I'm glad that there are car dealers that still have faith in their customers and provide excellent customer service. ”

“ “Real people pricing” is a term they use. In looking for cars, we liked the Kia line. In researching, we checked out Rock River Kia but also tried out a few other Kia dealerships that had cars listed online for a cheaper price than Rock River Kia. After driving around visiting those places, we soon realized that the cheaper prices were not accurate and that left us frustrated and with wasted time. Driving back into town, I called A’lisa at Rock River Kia to both voice my frustration and to let her know I planned to back away from our car search for a while because I felt like everything I was seeing at other places couldn’t be trusted. She listened to my concerns and asked us to come up there and let her see if she could help us. Our experience at Rock River Kia was clear, concise, fair, and the numbers didn’t change. What they said the price was is what is was. My wife and I were able to take a test drive and then had all the time we needed to chat together privately about the car we liked. She handled our deal with patience, answered all our questions, and assured us that she would be available even after the deal was completed. We felt right about making a purchase from A’lisa. So much so, that in the coming weeks we made two repeat purchases. Both she and Mike again made sure that they understood what our needs were before making recommendations. Three purchases within a month sounds insane, but it was good to have a place to go where the process was as smooth, clear, and without stress, pressure, and anxiety. We would and will buy there again and would recommend A’lisa and Mike to anyone. ”

“ Haven't done business with them as yet, but they have good reviews on Facebook. I plan to go back. ”

“ Execellent service! Love to work with Justin and Mark! No problems will be visting soon , and will receive excellent service . ”

“ We have had Volkswagens, Toyota's, Oldsmobiles, Ford, Dodge, Saturn, Chevy. We are on our second Kia and we will not buy anything else now. The warranties are the best, the price is excellent, the designs are great for our needs. The service department at Rock River Kia is exceptional and is another big reason why we won't buy anything else. The guys always seem to go above and beyond for you. Seriously. I have never had such service and kindness anywhere else. The other places in town could learn a few things from these guys!! They should be ashamed that they don't. And the waiting area is very nice, the bathroom modern and always clean. Coffee, popcorn, plus vending machines right there. And of course TV and newspaper. You all have made us life-long KIA lovers! ”

“ We have had Volkswagens, Toyota's, Oldsmobiles, Ford, Dodge, Saturn, Chevy. We are on our second Kia and we will not buy anything else now. The warranties are the best, the price is excellent, the designs are great for our needs. The service department at Rock River Kia is exceptional and is another big reason why we won't buy anything else. The guys always seem to go above and beyond for you. Seriously. I have never had such service and kindness anywhere else. The other places in town could learn a few things from these guys!! They should be ashamed that they don't. And the waiting area is very nice, the bathroom modern and always clean. Coffee, popcorn, plus vending machines right there. And of course TV and newspaper. You all have made us life-long KIA lovers! ”

“ Rock River Kia came through for me! I knew I wanted a 2019 Kia Forte, and the staff helped me get exactly what I wanted. A'lisa Barron and Doug Sides helped me with the sales process; they were very clear and not too pushy. Even staff who weren't directly involved in my purchase, such as Chris Wilkinson, made a point to be friendly, get to know us, and help out. They followed up with their promises, hooking me up with a rental while they performed the Luxcare treatment and helping me setup the Bluetooth system. But what I liked the most isn't that everything went "perfectly" (the Bluetooth was being goofy, turned out to be my phone's fault), but rather that all the staff were "humans"--meaning they were personable, honest, and real. They followed up with all of the missing or mixed up things, and that is what matters. I also want to express my gratitude to the service department (I wish I had the specific names, though) who made an explicit point to follow up with an issue. Also, to the dealership itself. Let me explain: I found a bad scratch on my steering wheel the night I drove home. At first, I was frustrated and worried, especially since the purchase was done-with. I started overthinking, remembering that the car had been on the lot for a couple months and had just over 100 miles on it, hypothesizing, etc etc. I called that night and they, understandably, weren't sure if corporate would consider it warranty-covered. I came in-person and the service department adamantly assured me it would be taken care of, because "it is not right". When they appealed to corporate, they still were denied. What was amazing, though, was the dealership (not sure who specifically, though!) agreed to cover the steering wheel themselves. That was very validating and honest for the service department to push for that, and I am grateful for it. My only things to point out is that I was confused by discrepancies of prices on the website vs in-person (it seems they include a full military discount for the advertised price on the website). Also, I was a bit confused about the contract/paperwork for the tire coverage and Luxcare insurance I purchased with Finance. After contacting Finance, Greg says I can come by for a copy of the contract any time. And none of that is dishonest or unusual from dealerships, and again, they followed through with any issues I had from that. I always tend to have bad luck with cars: I loved my last car, but I have a knack for bad luck. Within a week of having my Forte, I found a nail in my new tire, I left my drivers license at the dealership. Almost walked out with the loaner keys. And instead of being frustrated with me, all the staff--even people not directly involved such as Chris--made a point to rectify anything they can and to help me with what I needed to rectify. (Also, the tire warranty paperwork hadn't been processed yet, because it was so soon; the dealership took care of it as a part of Roadside Assistance nonetheless, managing to patch it even when Discount Tire was unsure due to its proximity to the sidewall. Another testament to the service department.) Nothing but appreciation from me! I look forward to some better luck with my new car (or just some good support dealing with my inevitable bad luck!) Definitely buy your car here if you're interested in a Kia--can't beat the Kia warranty, roadside assistance, or price range! But the dealership itself deserves kudos for following through with all my craziness, all their promises, and even going beyond! ”

“ Excellent service department. From start to finish, a top notch experience, especially when dealing with frustrating car troubles. Even the call center is so … ”

“ Mike was alot of help ”